Returns & Warranty

For any returns or warranty-related inquiries, please contact the point of purchase directly. The retailer or distributor from whom you purchased the product will be responsible for handling returns, exchanges, and warranty claims in accordance with their policies.

We do not process returns or warranty claims directly.

Website Terms of Use

for SilhouetteEurope.eu

1. Acceptance of terms

Silhouette Europe B.V. (“Silhouette Europe", "we", "us", "our") makes available to you (the user) our website (www.silhouetteeurope.eu) subject to these Terms of Use, which may be modified from time to time at our sole discretion, with or without notice to you.

Your use of this website, now or in the future, indicates acceptance of the then-current Terms of Use. You agree to abide by all of the Terms of Use, as the same may be revised from time to time. Silhouette Europe may offer other services that may be governed by additional or different terms.

2. Description of services

Silhouette Europe provides you access to the Silhouette Europe website so long as you have agreed to the Terms of Use.

3. Collection and use of personal data

The Silhouette Europe Privacy Policy protects your personal identity data from disclosure, and Silhouette Europe agrees to comply with all aspects of the Privacy Policy. All data that is not personally identifying may be used, disclosed, manipulated, aggregated, disaggregated, sold, shared, or distributed by Silhouette Europe for any purpose.

4. Intellectual Property Rights

You acknowledge that all copyright, trademark, and other intellectual property rights are protected by U.S. and international copyrights owned by Silhouette Europe or its partners or licensors. Access to our Site does not confer and shall not be deemed as conferring upon anyone any license under any of Silhouette America®'s or any third party's intellectual property rights.

5. Your Use Of The Site

Silhouette Europe grants you permission to access and use our website, including access to any services found therein, provided that you agree to the following:

• You will not attempt to alter or modify any part of our website;
• You will not engage in the sale of any digital content obtained from our website;
• You will not attempt to hotlink to any image or other such content that can be hotlinked from our website;
• You will not attempt to copy any digital content through any means of image capture programs, applications, or other methods which may in any way capture digital content represented on this website in an effort to bypass the download process by which content is intended to be delivered.
• You will not attempt to circumvent, disable or otherwise interfere with any security-related features of our website;
• You will not use or launch any automated system, including without limitation, "robots," "spiders," or "offline readers," that accesses our website in a manner that sends more request messages to the Silhouette Europe servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser;
• You will not use any device, software, or routine that interferes with the proper operation of our website;
• You will not introduce any viruses, Trojan horses, worms, logic bombs, or other malicious software code to our website;
• You will in no way impede the website service through any attack of the website or server through a denial-of-service attack or distributed denial-of-service attack or any other attack protocol which may impede the website service;
• You will not collect or harvest any personally identifiable information, including account names, from our website, nor use any services provided through our website (such as email or chat systems) for any commercial solicitation purpose;
• You will not use the website or any services found therein for fraudulent or otherwise illegal, infringing, or disallowed purposes. Should you learn that any user is using the website or any services found therein for fraudulent or otherwise illegal, infringing, or disallowed purposes, you agree to immediately notify us;
• You understand that we may monitor your Internet access location, without creating an obligation to do so, and may use techniques which are intended to block or restrict access from a jurisdiction in which participation in the website is illegal or otherwise restricted;
• You will not mask your identify in any way, including without limitation, IP masking by accessing the website or any services found therein over any type of proxy server, through IP masking software or the like; and
• You will comply with all applicable laws in your use of our website or any services found therein.

Notwithstanding the foregoing, Silhouette Europe grants the operators of public search engines permission to use spiders to copy materials from the website for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the contents of this website, but not caches or archives of such content.

Silhouette Europe reserves the right to revoke these exceptions either generally or in specific cases.

6. Security

You are prohibited from using any services or facilities provided in connection with our website to compromise security or tamper with system resources. The use of tools designed for compromising security (e.g., cracking tools, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Silhouette Europe reserves the right to release your personal and account information to system administrators of other sites in order to assist them in resolving security incidents. Silhouette Europe reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Silhouette Europe to disclose the identity of anyone violating these Terms of Use.

YOU WAIVE AND AGREE TO HOLD HARMLESS SILHOUETTE EUROPE FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY SILHOUETTE EUROPE DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SILHOUETTE EUROPE OR LAW ENFORCEMENT AUTHORITIES.

7. Disclaimer Of Warranties And Limitation Of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SILHOUETTE EUROPE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR DIGITAL CONTENT INCLUDED ON THIS SITE. SILHOUETTE EUROPE DOES NOT WARRANT THAT THIS SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SILHOUETTE EUROPE MAKES NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. THE SERVICE MAY BE UNAVAILABLE AT TIMES BECAUSE OF COMPUTER PROBLEMS, INTERRUPTIONS IN INTERNET SERVICE, INTERRUPTIONS IN PHONE SERVICE, WEATHER CONDITIONS, OR OTHER CAUSES.

SILHOUETTE EUROPE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF THE USE OF THIS SITE OR THE SERVICES, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

SPECIFICALLY, SILHOUETTE EUROPE, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM ANY (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SITE OR ANY SERVICES FOUND THEREIN, (C) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR PAYMENT ACCOUNT INFORMATION STORED THEREIN, (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SITE OR SERVERS, (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE OR SERVERS BY ANY THIRD PARTY, AND/OR (F) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA OUR SITE OR SERVICES FOUN THEREIN, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT YOU OR SILHOUETTE EUROPE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

8. Notice

Notices to you may be made via email or regular mail. Silhouette Europe may also provide notices of changes to these Terms of Use or other matters by displaying notices or links on the Terms of Use page or by providing them via a splash page or other format during your login to the website.

9. General Matters

These Terms of Use, together with any supplements, policies, or schedules of fees published by Silhouette Europe or provided to you by Silhouette Europe, constitute the entire agreement between you and Silhouette Europe regarding use of this website and govern your use of the website. They supersede any and all prior oral agreements or other communications between you and Silhouette Europe pertaining to any of the matters covered by these Terms of Use. These Terms of Use and the relationship between you and Silhouette Europe shall be governed by the laws of the Netherlands without regard to its conflict of law provisions. You and Silhouette Europe agree to submit to the personal and exclusive jurisdiction of the courts located in the Netherlands. The failure of Silhouette Europe to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related in any way to this website must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Privacy policy

of Silhouette Europe B.V.

This privacy policy has been compiled to better serve those who are concerned with how their "Personally identifiable information" (PII) is being used online. PII, as used in information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

When do we collect information?

We collect information from you when you enter information on our site.

How do we use your information?

We may use the information we collect from you when you surf the website, or use certain other site features in the following ways:

• To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies, some features will be disabled, making your site experience less efficient and causing some of our services will not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

We use the Google Analytics service on our site, which allows us to gain aggregated data about our visitors and help to tailor the experience to the visitors of our site.

Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

GDPR Privacy Rights

The GDPR gives individuals in the EU more control over how their Personal Information is used and places certain obligations on businesses that process information of those individuals.

If you are in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data only when there is a valid legal basis, including:

• Consent -You have given your consent for us to use your personal data, such as accepting cookies.
• Contractual necessity -We require your personal data to provide our services, such as responding to your inquiries.
• Legal obligation -We are legally required to process your personal data, for instance, to comply with tax or accounting laws.
• Legitimate interests -We or a third party have a legitimate interest in processing your personal data, such as improving our products, conducting internal analytics, and enhancing the security and performance of our services. We only rely on legitimate interests if they do not override your rights and interests.

If you are based in the EEA or UK, you have the following rights regarding your personal data:

• Access -Request a copy of the personal data we hold about you.
• Correction -Request updates or corrections to your personal data.
• Erasure -Request that we delete your personal data.
• Restriction -Request that we limit the processing of your personal data.
• Objection -Object to our processing of your personal data based on legitimate interests.
• Marketing opt-out -Object to processing for direct marketing purposes.
• Data portability -Request the transfer of your personal data to yourself or another provider.
• Withdrawal of consent -Withdraw any previously given consent for data processing at any time, free of charge. This will not affect the legality of processing before your withdrawal.

To exercise any of these rights, please contact us using the details below. We may request reasonable information to verify your identity before fulfilling your request. Please note that some rights have exceptions and limitations. While updates will be reflected in our active databases promptly, we may retain data for backups, legal compliance, fraud prevention, or other legitimate reasons.

You also have the right to file a complaint with a supervisory authority in your country of residence, workplace, or where an incident occurred. However, we encourage you to reach out to us first so we can address your concerns directly.

For questions or to process requests, email. support@silhouetteeurope.eu.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Silhouette Europe B.V.
Prinsengracht 572A
1017 KR, Amsterdam
Netherlands

support@silhouetteeurope.eu

Submission of ideas

of Silhouette Europe B.V.

Silhouette Europe appreciates the willingness of any individual to submit ideas that will expand the company's product offerings or to improve existing products. Silhouette Europe may accept disclosures from non-employees only if there is a clear understanding of the basis on which the disclosure is made. Ideas should not be submitted to the company without an express understanding of the points below.

If you (the individual submitting an idea to Silhouette Europe) believe your idea has significant commercial value or if you expect Silhouette Europe to compensate you for the idea, you must obtain a written agreement signed by an authorized company officer before disclosing the idea to Silhouette Europe.

In the absence of a written agreement between you and Silhouette Europe that clearly supersedes or modifies this policy, the following provisions will apply:

• You must be the owner. By submitting an idea, you represent to Silhouette Europe that you are the owner (or have authority to act on behalf of the owner) of the idea, including any copyrights, patents, or trade secrets.
• You must not violate any duties to others. By submitting the idea, you represent to Silhouette Europe that you are not disclosing any confidential or proprietary information belonging to a third party (except as an authorized agent of the third party) or violating any obligation that you may have to a third party such as an employer, former employer, or partner.
• Silhouette Europe is not obligated to hold any information relayed as confidential. No confidential relationship is to be established or implied by your submission of the idea or Silhouette Europe's consideration of the idea. Silhouette Europe will have no obligation to maintain the secrecy of the idea or any related information.
• You understand that Silhouette Europe might already be working on something similar. Silhouette Europe will give the idea only such consideration as the company determines to be appropriate in its sole discretion. If Silhouette Europe produces a product that incorporates the idea or a similar idea, there will be no presumption that the product idea was first introduced to Silhouette Europe by you or that Silhouette Europe received any benefit from your disclosure.
• Silhouette Europe has not agreed to pay you. By accepting disclosure of the idea, Silhouette Europe does not agree to pay you or anyone else. By submitting the idea without a prior written agreement, you acknowledge and accept the possibility that Silhouette Europe may use the idea without paying any compensation or remuneration to you of any kind, and Silhouette Europe will have the unrestricted right to do so unless use of the idea constitutes an infringement of a valid patent.